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FAQ:

Are my shoes machine washable?

Certain shoes in our collection are machine washable. We recommend using a front-load washing machine on a gentle cycle with low spin and cold water. For best results, air dry only. 

Shop our Machine Washable Collection

How do I clean styles that are not machine washable?

We recommend spot cleaning only. Always test in a small, inconspicuous area first to ensure the material is not affected before cleaning the entire shoe.

How long will it take to receive my order?

U.S. Shipping Prices and Timelines

• Economy Shipping: 7–10 business days

• Standard Shipping: 4–6 business days

• Express Shipping: 2–3 business days

Economy shipping is initiated by FedEx and delivered by USPS. 

How do I return my items?

You may return or exchange your item within 30 days of purchase, provided it was originally purchased on revitalign.com. Items must be in new, unused condition. Original shipping charges are non-refundable. 

Final clearance and close-out items are not eligible for return or exchange, and we cannot process returns or exchanges for purchases made through other retailers.

Exchanges

To ensure you get the item you want, we recommend placing a new order for the replacement. Our inventory changes frequently, and select sizes and colors may sell out.

How to exchange:

1. Place a new order online.

2. Follow the return instructions below to send back the original, unused item for a refund.

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Returns

Please send your return to the address below. If possible, include:

- A copy of the packing slip found in the box

- The reason for return

- Any additional comments

Return shipping costs are non-refundable. Please allow 2-3 weeks for processing.

Do my shoes fall under warranty?

If you’re not completely satisfied with your purchase, you may return or exchange your item within 30 days of purchase, provided it was purchased directly from revitalign.com. Items must be unused. Original shipping charges are non-refundable, and final clearance or close-out items are not eligible for return or exchange.

  • "The Gaia 2.0 sneakers are well suited to accommodate foot deformities like..."

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  • "Comfort meets casual style with orthotic-grade support."

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  • "Lightweight yet supportive and cushioned shoes for people with plantar fasciitis or flat feet."

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  • "When podiatrists give a shoe their stamp of approval, it's worth taking notice."

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  • "If you don't want your feet to hurt after lots of walking, these just might be for you!"

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